Clear answers for your journey
A little preparation.
A better rental.
From your first request to collection and return, find the details that help you plan your ALBaraka rental in Amman or at Queen Alia Airport.
Your written booking confirmation is your rental referenceRequest & confirmation
How do I request a car?
Choose a vehicle or ask us to recommend one. Add your pick-up and return locations, dates and local times to the request form. Our team checks availability and sends your total quote and rental conditions.
When is my rental confirmed?
Your rental is confirmed only when ALBaraka sends written confirmation. Submitting a request does not reserve a car. Check the agreed vehicle, dates, locations, quote and conditions before travel.
Do I pay online when I send a request?
No online payment is taken by the request form or online check-in. The team confirms the accepted payment method and any payment requirements with your booking.
Is the starting rate my final rental price?
Starting rates are indicative average daily amounts in USD. Your rental duration, dates and availability determine the quote. The team confirms applicable taxes, extras and collection charges in writing.
Online check-in
When should I complete online check-in?
Complete online check-in after ALBaraka has confirmed your reservation in writing. Use the booking reference and email address in your confirmation.
Does online check-in confirm or change my booking?
No. Check-in helps the team prepare collection. Your written confirmation remains the reference for the vehicle, dates, price and agreed extras. Changes require the team’s written approval.
What should I bring when I collect the car?
Bring your original driving licence, passport or accepted ID, and the documents and payment method specified in your booking confirmation. Ask the team about any additional licence or International Driving Permit requirement before travelling. Online check-in does not replace original documents.
What information should I prepare for check-in?
Have your booking reference, lead driver’s name, booking email, contact phone, confirmed collection date, time and location, flight number if applicable, driving licence issuing country and expiry date, and any extras already agreed with ALBaraka ready.
Should I upload a passport, licence or payment card?
Do not send passport numbers, driving licence numbers, payment-card details or document scans through this check-in form. Bring the originals listed in your confirmation. If the team needs further information, contact reservations to agree the appropriate method.
What if I cannot find my booking reference?
Contact bookings@barakacarrental.com using the email address associated with the booking. Include your name and planned collection date. Do not invent a reference or send a new rental request for an existing booking.
Airport & city collection
Where do I meet the team at Queen Alia Airport?
Follow the meeting instructions in your written ALBaraka confirmation. The meeting point, collection arrangements and applicable charges are confirmed for your booking. Do not assume a terminal desk or an unconfirmed meeting point.
What if my flight is delayed or my plans change?
Contact reservations with your booking reference, new flight details and revised local arrival time. Ask the team to confirm any changes to collection or the rental. Entering a note in check-in alone does not approve a change.
Can I collect or return a car at an Amman address?
Include your preferred address in your enquiry. The team confirms whether the requested arrangement is available and any applicable charge before the booking is confirmed.
Vehicle & rental details
Can I request a child seat or an additional driver?
Yes. Include these requirements in your request. For a child seat, give the child’s age and preferred seat type. Availability, suitability, driver requirements and any charges must be confirmed by ALBaraka. During check-in, list only extras already agreed.
What are the deposit and excess amounts?
The vehicle page shows the current deposit, damage excess and theft excess in USD. These amounts are separate from the rental price. Check your written quote and rental conditions for the applicable amounts and exclusions.
Will the car match the illustration exactly?
Vehicle images are representative illustrations. Model, year, colour, equipment and seating configuration are confirmed with the car offered. Include any essential requirement in your initial request.
How do I arrange a return or extend my rental?
Use the return time and location in your confirmation. Contact reservations in advance to request a change or extension; availability, additional charges and any revised conditions require written approval.
Already have a confirmed booking?
Prepare your arrival details and original documents before collection. Online check-in is for confirmed ALBaraka reservations only.
