1. Who controls your information

ALBaraka Rent A Car processes personal data for rental enquiries, reservations, online check-in, vehicle handover, customer support, legal compliance, safety and claims. Contact info@barakacarrental.com for a privacy question or request.

The contracting legal entity, registration details and registered address will be inserted before publication.

2. Information we collect

We may collect your name, email, phone number, booking reference, rental dates and locations, flight information, passenger and luggage details, vehicle preference, driving-licence issuing country and expiry date, agreed extras, communications and booking history.

At collection or when legally required, we may verify identity, licence, payment and rental documents and record information needed for the rental agreement, deposit, insurance, incident, fine or legal obligation. We also receive booking and payment-status information from an OTA or another channel when you use it.

The website may collect limited technical information such as IP address, browser, device, referring page, security logs and cookie identifiers. The secure online check-in form asks confirmed customers to provide reservation and contact details and upload passport and driving-licence copies. It does not request payment-card details. Uploaded copies are stored in a protected folder, attached to the booking email, and scheduled for deletion 90 days after the stated return date unless longer retention is required by law or for an active claim, incident, chargeback or dispute.

3. Why we use information

We use information to respond to a request; check availability; prepare, perform and administer a rental; verify eligibility; communicate collection details; take authorised payment or deposit steps; provide support; handle damage, insurance, fines and disputes; prevent fraud and misuse; secure the website; comply with law; and improve service.

Processing is based on the steps you request before a contract, performance of the rental contract, legal obligations, legitimate operational and security interests, protection of legal claims, and consent where the law requires it.

4. When information may be shared

Information may be shared only as needed with an OTA or booking channel, payment provider, insurer, roadside or recovery provider, vehicle owner or service supplier, IT and email provider, professional adviser, competent authority, court or law-enforcement body.

Providers are expected to use information for the authorised service and protect it appropriately. If information is transferred outside Jordan, ALBaraka will apply the conditions required by Jordan’s Personal Data Protection Law and applicable instructions, including an adequate protection mechanism where required.

We do not sell personal data.

5. Retention and security

Information is kept only as long as needed for the stated purpose, the rental relationship, accounting, insurance, fines, complaints, fraud prevention, legal obligations and the establishment or defence of claims. Different records may have different retention periods.

ALBaraka uses reasonable administrative, technical and organisational safeguards appropriate to the information and risk. No internet or email system can be guaranteed completely secure. Please do not send payment-card details or identity-document scans by an ordinary website form or email unless the company gives a specifically approved method.

6. Your choices and legal rights

Subject to Jordanian law and applicable exceptions, you may request access to and a copy of your personal data, correction or updating, object to processing in the cases provided by law, withdraw consent where processing relies on consent, and submit a complaint.

Send the request to info@barakacarrental.com. ALBaraka may request enough information to verify identity and locate the record. Withdrawal does not affect processing already lawfully completed and may not require deletion where retention is legally required.

7. Cookies and website controls

The website may use strictly necessary cookies for security, session management, form protection and core operation. Analytics, preference or marketing cookies should be activated only after the appropriate choice where consent is required.

You can control cookies through the website banner, when available, and your browser. Blocking necessary cookies may prevent a form or secure feature from working. This notice should be updated if new analytics, advertising or embedded services are enabled.

8. Updates and complaints

This policy may be updated when services, providers or legal requirements change. The effective date and material changes will be shown on this page.

Contact ALBaraka first so the company can investigate a concern. You may also submit a complaint to the competent Personal Data Protection Directorate or another authority where the law gives that right.