Before leaving home

Keep your flight number, arrival date and local landing time together with your rental confirmation. Send any schedule change to the rental team through the agreed contact channel. Make sure your phone can connect when you arrive, and keep an offline copy of essential details.

Check entry requirements through the Jordanian Ministry of Interior for your nationality and itinerary. If considering a visitor pass, read the Jordan Pass FAQ separately. The pass is not a visa, and its benefits have conditions.

Confirm the documents required for every driver, including any International Driving Permit that applies to your licence. Keep the originals accessible; avoid packing everything you need for handover at the bottom of a large suitcase.

After landing: follow the flight and terminal process

The official Queen Alia flight board can help your party monitor the flight. Follow airport instructions for immigration and baggage, and allow time to complete these steps before the car handover.

If luggage is delayed or you need extra time, notify the rental contact when you can. Keep your group together and make sure everyone understands the next meeting point. Follow the specific instructions in the written confirmation; this guide does not specify a terminal gate or assume that every rental company uses the same process.

At the agreed collection point

Confirm you are dealing with the representative named or identified through your booking instructions. Review the actual vehicle, price and rental agreement before taking the keys. Clarify any point that differs from what you expected.

• Check the dates, times and locations recorded for collection and return.
• Confirm approved drivers and any requested equipment.
• Review the fuel arrangement, mileage allowance and deposit.
• Understand the excess, coverage and exclusions in the agreement.
• Record existing vehicle condition with the representative.

Do not treat the fleet’s indicative starting price as your final rental total. The agreed written quote and rental agreement set out your own arrangement.

Before the first drive

Set the hotel or first-stop pin, check the parking entrance and adjust the seat and mirrors. Load bags securely and confirm that every passenger has the appropriate seating arrangement. Ask how to operate unfamiliar controls while the representative is still with you.

If the driver is tired after the flight, keep the first journey short and allow time to rest. A planned overnight near your arrival point can be preferable to beginning a long unfamiliar journey immediately. Use our driving checklist before longer trips.

Save the departure plan on day one

Record the agreed return location, contact number and time. Work backwards from your airline’s airport-arrival requirement when planning the last day. Include fuel, the vehicle inspection and any movement between the return point and terminal.

Read the airport rental page for the details to include in a quote request. The resource directory brings together the official sites worth saving on your phone.

Complete online check-in after confirmation

For a confirmed ALBaraka booking, complete online check-in before collection. Have your booking reference, arrival flight details, confirmed collection date and local time, and driving licence issuing country and expiry date ready.

Check-in helps the team prepare collection. It does not reserve a car, replace original documents or approve changes. Bring the documents listed in your confirmation and contact reservations if your arrival changes.

Follow the full customer guide for the steps from request to return.